Refund policy
Non-Returnable and Non-Refundable Policy
At Jewelry Luxe US, we strive to provide the best quality and service to our customers. However, we have established a strict non-returnable and non-refundable policy for all purchases. Please read the terms carefully before completing your purchase.
Non-Returnable Items
All items sold on our store are considered final sale and cannot be returned or refunded. This includes, but is not limited to:
- Personalized or custom jewelry pieces
- Items marked as "Sale" or "Clearance"
- Gift cards
- Earrings (due to hygiene reasons)
- Items that have been used, worn, or are not in their original condition and packaging
We encourage our customers to double-check all product descriptions, sizes, and details before placing an order.
Damages and Issues
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, you must contact us within 48 hours of receipt at info@jewelryluxeus.store.
- Include clear photos of the issue, the packaging, and the product.
- We will review your claim and determine an appropriate resolution (e.g., replacement or store credit).
Items reported after 48 hours will not be eligible for any resolution.
Exchanges
We do not accept exchanges for any items. If you have questions about sizing or product details, please contact us at info@jewelryluxeus.store before making a purchase.
Refunds
Refunds are not provided under any circumstances, except in cases of verified damaged or defective items, as determined by our team. In such cases, a replacement or store credit may be issued at our discretion.
Additional Information
- This policy is in place to maintain the quality and integrity of our products and to ensure the best experience for all customers.
- For any questions or concerns about your order, feel free to contact us at info@jewelryluxeus.store.
Thank you for understanding and supporting Jewelry Luxe US!